Returns

Returns Policy
‍a) Daken will only accept the return of any Goods where it must do so pursuant to any applicable law (including the Australia Consumer Law) or it agrees to do so, in its absolute discretion.

b) Subject to any express requirement in the Australian Consumer Law, authorised returns must be freight prepaid by the Purchaser and will only be accepted if they are in a saleable condition (as determined by Daken) and, unless otherwise agreed with Daken, returned within 14 days of delivery to the Purchaser.

c) If you wish to return goods because you have changed your mind (or for other reasons outside of your statutory rights) or incorrectly ordered, you may request return of goods for exchange or account credit subject to restocking fee of $10 or 10% of the invoice value (whichever is the greater).

d) The Purchaser shall not carry out any remedial work to allegedly defective Goods without first obtaining the written consent of Daken to do so.